歡迎您來到原子量子24，購物前請務必詳讀下列說明，以作為雙方買賣之約定條款，一旦下單並勾選同意，即代表您同意下方所有的約定與須知。
Excluding crystals and minerals
Crystals and minerals are considered energy items and are not eligible for returns or exchanges. Please watch the product video and purchase mindfully.
Return & Exchange Request
非水晶礦石等商品可退換貨者，請一律透過網站提交退換貨申請：登入帳號後，請於訂單管理中點選你要退換貨的訂單，在該頁之留言備註欄提出申請，說明您要退貨的物品，若是要換貨需說明瑕疵原因，待原子量子24確認為瑕疵品後，始可換貨，不然僅能做退貨
Return & Exchange Timeline
All return or exchange requests must be submitted within seven (7) days in accordance with regulations. Once our customer service team confirms your request, please ship the item back within two (2) days following the provided instructions. Requests or returns submitted past the deadline will not be accepted.
Return/Exchange Request Limit
Each order is eligible for only one return/exchange request and one free return shipping service. (Whether for a return or a defective item exchange, only one free return/exchange is provided per order. Please consolidate your request into a single submission, as additional requests will not be accepted.)
Returns & Exchanges – Non-Crystal Items
Returns Policy
Process
Refunds
Defects
Returns Policy
Return Policy
Scope: Non-Defective & Defective Returns
You may return your order within 7 days of receipt (cooling-off period). Please note this is not a trial period, and returns must follow the guidelines below.
Brand-New Condition
Under the Consumer Protection Act, the cooling-off period is not a trial period. Products must be returned in brand-new condition with complete packaging (including the product itself, all accessories, zip bags, pouches, boxes, etc.). Items that have been unsealed or used are not eligible for return under this policy.
Original Product Packaging
The original product packaging (not the shipping carton) is considered part of the product. Loss or damage to the packaging will affect your return eligibility, and a partial fee may be deducted based on the extent of the damage.
Return of Promotional Gifts or Discounts
若因退貨致使該筆訂單不符合滿額贈品或滿額免運或折扣等活動，請將贈品一併退回，另原子量子24將會重新計算扣除退貨商品後原訂單之實際售價，作為返還款項之計算基礎；若贈品遺失或毀損皆會影響退貨權益，將依毀損程度扣除部分費用
Return Packaging
Please use a mailing bag or carton to pack the returned product. Do not attach any shipping labels or information directly onto the product itself or its original packaging box. Any damage to the product or its original packaging caused by improper packing may affect your return eligibility, and a partial fee may be deducted based on the extent of the damage.
Exceptions
In accordance with Article 19, Paragraph 1, products that are perishable, have a short shelf life or are close to expiry upon cancellation, customized items, or personal hygiene products are not covered by the seven (7)-day cooling-off period. Unless the item is defective, returns will not be accepted for these products.
Exchange Policy
Scope: Defective Exchanges
瑕疵品之認定請詳見下方 [ Defects ]，確認為瑕疵品後，貨品寄回之流程同退貨流程，貨品退回與重新寄出之運費由原子量子24支付，請注意換貨仍須遵守下列重點：
- Exchanges are not available for non-defective items. Only returns are accepted in accordance with the seven (7)-day cooling-off period described above.
Brand-New Condition
Even for defective items, products must remain in brand-new condition with complete packaging (including the product itself, all accessories, zip bags, pouches, boxes, etc.). Any loss or damage to the product or its packaging may affect your eligibility for an exchange, and a partial fee may be deducted based on the extent of the damage.
Original Product Packaging
The original product packaging (not the shipping carton) is considered part of the product. Loss or damage to the packaging may affect your eligibility for an exchange, and a partial fee may be deducted based on the extent of the damage.
Return Packaging
Please use a mailing bag or carton to pack the returned product. Do not attach any shipping labels or information directly onto the product itself or its original packaging box. Any damage to the product or its original packaging caused by improper packing may affect your eligibility for an exchange, and a partial fee may be deducted based on the extent of the damage.
Replacement Delivery Time
請知悉，若所需換貨物品已無現貨，等同於由原子量子24重新向國外訂貨，因此需等待7~14個工作日，相關細節可參考
[ 購買須知 ]
Process
Return & Exchange Request
Scope: Returns (Non-Defective & Defective) / Defective Exchanges
For the definition of defective products, please refer to [Defective Product Policy]. Once the item is confirmed as defective, the return process will follow the same procedure as standard returns.
- Exchanges are not available for non-defective items. Only returns are accepted in accordance with the seven (7)-day cooling-off period described above.
How to Apply
請一律透過網站提交退換貨申請：登入帳號後，請於訂單管理中點選你要退換貨的訂單，在該頁之留言備註欄提出申請，說明您要退貨的物品，若是要換貨需說明瑕疵原因，待原子量子24確認為瑕疵品後，始可換貨，不然僅能做退貨
Return & Exchange Timeline
All return or exchange requests must be submitted within seven (7) days in accordance with regulations. Once our customer service team confirms your request, please ship the item back within two (2) days following the provided instructions. Requests or returns submitted past the deadline will not be accepted.
Return/Exchange Request Limit
Each order is eligible for only one return/exchange request and one free return shipping service. Additional requests will not be accepted.
Return Process
Scope: Returns (Non-Defective & Defective) / Defective Exchanges
Once customer service has confirmed your request, you will receive a convenience store return code. Please ship the item back within two (2) days of receiving the code, following the specified process. Requests or returns submitted after this period will not be accepted.
- 寄回逾期處理：原子量子24已支付該交貨代碼運費，逾期後代碼會自動被超商刪除，無法追回我司已支付的費用，因此若您逾期未寄回商品，請聯繫客服，客服會提供您寄回的地址或取貨超商，但您需自行支付運費
Refunds
Refund Timeline
原子量子24收到您的退貨包裹，將立刻進行檢查，確認無誤後，約於十個工作天完成退款作業
Defective Item Refunds
瑕疵品之認定請詳見下方 [ Defects ]，確認為瑕疵品後，若您不想進行換貨，希望直接退貨，請參照退貨規定與退貨流程，原子量子24將以該商品之原訂單售價完整退還給您，不扣除任何運費或轉帳手續費，以示負責與歉意
Non-Defective Item Refunds
During Non-Promotion Periods
During non-promotion periods, the only benefit offered on this site is free shipping for orders over the specified amount. Refunds will be calculated as follows:
Original order total after deducting the returned item(s):
1. 未達滿額免運門檻：代表該訂單應自付運費，原子量子24會將退貨商品之售價扣除運費後之金額，退還給您
2. 仍達滿額免運門檻：代表該筆仍為免運訂單，原子量子24會將退貨商品之售價金額，完整退還給您
- The refund will be transferred to your designated account, with NT$15 deducted as a transaction handling fee.
Promotion Periods
For promotions such as order-based discounts or other marketing offers, the eligibility is determined by the total order amount at checkout. Therefore, when processing a return, the refund will be calculated based on the difference between the final checkout amounts before and after the return. The detailed explanation is as follows:
原子量子24會返還兩個金額之差額給您：NT$ ( X – Y )
原子量子24會返還兩個金額之差額給您：
NT$ ( X – Y )
- Original Order Final Checkout Amount: X
- Recalculated Final Checkout Amount after Deducting Returned Item(s): Y
- [Note] Y refers to the recalculated final checkout amount after deducting the returned item(s) and reapplying the applicable promotions at the time of purchase (e.g., free shipping threshold, order-based discounts, sitewide discounts, coupons).
- The refund will be transferred to your designated account, with NT$15 deducted as a transaction handling fee.
Defects
Defects
Due to production mechanisms or handcrafted processes, there may still be up to 1% minor imperfections. These fall within international standards and do not affect appearance or functionality. Such cases are not considered quality issues and therefore do not qualify as defective products. The following are normal conditions commonly found in various materials and craftsmanship, and are not classified as defects.
Ceramic Glass
Most items are high-temperature fired, and minor variations such as bubbles, black spots, pinholes, indentations, raised points, or uneven glaze may occur. These are normal characteristics, fall within international standards, and are not considered defects. If you cannot accept these natural variations, please do not place an order.
Glaze and Decoration
For ceramic cups and plates with hand-painted designs, slight variations in color or line thickness are unavoidable. For glazed finishes, minor imperfections such as slight glaze skips or uneven coloring may occur. These do not affect functionality or overall appearance.
Wrought Iron
For handcrafted welded iron products, slight unevenness at the joints or minor paint inconsistencies may occur. During production or shipping, light scratches, paint loss, or small black spots may also appear. These do not affect functionality or overall appearance. If you are unable to accept these natural variations, please do not place an order.
Fabric and Dyeing
Most products are made using full-width fabric printing before being cut to size. Due to the cutting process, the print placement may differ slightly from the product photos. In addition, minor details such as loose threads, small knots, slight fraying, or tiny spots may occur. These are normal conditions and not considered defects.
Resin Plastic
Most resin products are machine-molded, and may have mold lines, small spots, or tiny air holes. These are normal results of the production process and are not quality issues. They do not affect functionality. If you are unable to accept these natural variations, please do not place an order.
If an item presents functional issues affecting normal use, or has obvious large stains or major defects beyond the general conditions described above, it will be classified as a defective product. In such cases, you may request a return or exchange in accordance with the policies and procedures stated above.