歡迎您來到原子量子24，購物前請務必詳讀下列說明，以作為雙方買賣之約定條款，一旦下單，即代表您同意下方所有的約定與須知
Sales Information
All crystal stones are in stock. An order will only be officially confirmed once the checkout process is successfully completed. (If you close the page during checkout, the order will remain in a “Pending Payment” status. You may go to the Member Orders section to complete the payment or cancel the order.) Orders that are confirmed and paid will be shipped within two business days. For orders placed with the convenience store pickup & pay on delivery option, shipment will also be arranged within two business days after the order is confirmed. Business days do not include weekends and public holidays.
- In the Member Area → My Orders section on the website, you can view your orders. The order page will show the shipping status: before shipment it will display “Processing”, and after shipment it will display “Shipped”. Once your order has been shipped, the system will send you a shipping notification email with the tracking number, and the tracking number will also be updated in the My Orders section.
- Once a product is purchased, it will be removed from the store’s listings. If you would like to revisit the product page of your purchased item, you can do so in the Member Area → My Orders section. On the order page, the product name is displayed as a clickable link that will take you directly to the product page. Alternatively, you can open the Order Confirmation Email we sent you, which also contains links to the product pages of the items you purchased.
Packaging
水晶礦石皆會以高厚度防撞氣泡包裹，並以加厚硬度防撞抗壓的紙箱裝載寄出
About Size
All sizes are measured manually. Due to differences in measuring tools and methods, slight discrepancies may occur. Please kindly understand and refer to the actual product as the final standard.
About Color Difference
All product photos are taken of the actual items. Due to differences in lighting, angles, and display screens, slight color variations may occur. Please understand and refer to the actual product as the final standard.
Natural Mineral Patterns
Raw crystal stones naturally come with unique patterns and shapes, such as keyholes, mountain-like markings, internal inclusions like veils or fissures, and other natural textures. They are not polished gemstones with smooth surfaces. Since crystals are considered energetic items, returns and exchanges are not accepted. Please watch the product video carefully and make your purchase decision with caution.
About Crystal Photography
The photos are taken in a studio environment using professional high color-rendering lighting to capture the crystals as close to their natural appearance as possible. However, Azeztulite and other crystal stones may have reflective surfaces or partially transparent areas that create different refractions depending on the angle and lighting. As a result, in addition to slight color variations that may occur due to differences in display screens, the crystal you receive may also appear with slightly different luster, reflections, refractions, or brightness depending on the lighting conditions of your environment. Please understand that crystals are not opaque, single-color objects, so variations in appearance are natural. We also encourage you to view your crystals under different lighting, as they will reveal many fascinating changes.
Payment Methods
Credit Card Payment
We support both domestic and international credit cards through the NewebPay (Taiwan Neweb Technologies) payment gateway, ensuring secure and reliable transactions. All issuing banks are accepted, with support for VISA, MasterCard, and JCB card networks.
ATM
We provide virtual account numbers from multiple banks for you to choose from. You may complete your payment via a physical ATM or your online banking transfer service. After payment, the system will automatically verify the transaction, so there is no need to manually report your payment.
Convenience Store Pickup & Pay on Delivery
We offer both 7-Eleven and FamilyMart convenience stores for pickup and payment. If you fail to pick up and pay for your package within the designated time, and the package is returned twice, your right to use the Convenience Store Pickup & Pay on Delivery option will be revoked. Should you continue to select this option at checkout, your order will be canceled.
Shipping Fee
If the weight or size of your purchased items exceeds the limits allowed for convenience store pickup, or if the order amount exceeds the store’s insurance coverage, only postal or home delivery options will be available at checkout.Free shipping on orders over NT$2,000 (limited to Taiwan’s main island and selected offshore islands).
Postal Parcel (within 5 kg)
Taiwan Main Island (Standard Temperature): NT$70 per order (Length + Width + Height ≤ 60 cm)
Offshore Islands (Standard Temperature): NT$100 per order (Length + Width + Height ≤ 60 cm)
Postal Parcel (5 kg – 10 kg)
Taiwan Main Island (Standard Temperature): NT$90 per order (Length + Width + Height ≤ 90 cm)
Offshore Islands (Standard Temperature): NT$125 per order (Length + Width + Height ≤ 90 cm)
Delay Notification
In the event of force majeure factors—such as natural disasters, increased order volume during holidays, or logistics-related issues—that cause shipping delays, our customer service team will promptly notify you to confirm the updated schedule.
Invoice Information
使用第三方Ezpay雲端電子發票服務，訂單結帳頁面可以自行選擇個人用電子發票｜公司用電子發票｜捐贈。
If you choose a Personal Electronic Invoice, you may enter your electronic invoice carrier information directly. If you do not have a personal carrier (such as a mobile barcode or Citizen Digital Certificate), you may use the Ezpay Member Carrier, and Ezpay will notify you according to regulations in the event of a winning invoice. If you need a Company Electronic Invoice, please select this option and provide your company name and tax ID number. Ezpay will issue the invoice with your company tax ID and send it to you by email.Electronic invoices are issued after the order is confirmed and the shipment is completed. Once your order has been shipped, the system will send you both a shipping notification email and an invoice issuance notification.
165 Anti-Fraud Hotline (Taiwan)
To prevent fraud, please be aware:
原子量子24不會主動以電話要求您至ATM解除設定，亦不會要求提供信用卡背面的客服電話；若接到假冒原子量子24客服或是銀行人員電話，說您的訂單金額分期付款或扣款失敗，或需更改結帳方式等名義，請您提供帳戶(除非您需退貨且下訂當時非採用信用卡結帳)、信用卡資料或操作ATM轉帳匯款，請提高警覺！
訂單出貨相關資訊或遇特殊情況需主動聯繫您時，原子量子24統一使用電子郵件通知聯繫您（若您有主動透過FB messenger或Line官方帳號聯繫我們，我們才會直接透過此類通訊軟體進行回覆），不會撥打電話或使用任何通訊軟體，因此請務必確實留下正確的電子郵件，對於非上述情況與管道之聯繫，請勿理會。
If your order encounters a special situation that requires a response from you, we will first contact you via email. Only if we cannot reach you through email will we send you an SMS message. Please note that we will never ask you to provide any personal financial information under any circumstances.