{"id":4115,"date":"2019-11-27T19:15:27","date_gmt":"2019-11-27T11:15:27","guid":{"rendered":"https:\/\/moogrid.tw\/?page_id=4115"},"modified":"2025-08-23T16:44:13","modified_gmt":"2025-08-23T08:44:13","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/quantumatom24.com\/en\/return-policy\/","title":{"rendered":"Return &amp; Exchange Policy"},"content":{"rendered":"<p>\u6b61\u8fce\u60a8\u4f86\u5230\u539f\u5b50\u91cf\u5b5024\uff0c\u8cfc\u7269\u524d\u8acb\u52d9\u5fc5\u8a73\u8b80\u4e0b\u5217\u8aaa\u660e\uff0c\u4ee5\u4f5c\u70ba\u96d9\u65b9\u8cb7\u8ce3\u4e4b\u7d04\u5b9a\u689d\u6b3e\uff0c\u4e00\u65e6\u4e0b\u55ae\u4e26\u52fe\u9078\u540c\u610f\uff0c\u5373\u4ee3\u8868\u60a8\u540c\u610f\u4e0b\u65b9\u6240\u6709\u7684\u7d04\u5b9a\u8207\u9808\u77e5\u3002<\/p>\n<h3>Excluding crystals and minerals<\/h3>\n<p>Crystals and minerals are considered energy items and are not eligible for returns or exchanges. Please watch the product video and purchase mindfully.<\/p>\n<h3>Return &amp; Exchange Request<\/h3>\n<p>\u975e\u6c34\u6676\u7926\u77f3\u7b49\u5546\u54c1\u53ef\u9000\u63db\u8ca8\u8005\uff0c\u8acb\u4e00\u5f8b\u900f\u904e<strong>\u7db2\u7ad9<\/strong>\u63d0\u4ea4\u9000\u63db\u8ca8\u7533\u8acb\uff1a\u767b\u5165\u5e33\u865f\u5f8c\uff0c\u8acb\u65bc\u8a02\u55ae\u7ba1\u7406\u4e2d\u9ede\u9078\u4f60\u8981\u9000\u63db\u8ca8\u7684\u8a02\u55ae\uff0c\u5728\u8a72\u9801\u4e4b\u7559\u8a00\u5099\u8a3b\u6b04\u63d0\u51fa\u7533\u8acb\uff0c\u8aaa\u660e\u60a8\u8981\u9000\u8ca8\u7684\u7269\u54c1\uff0c\u82e5\u662f\u8981\u63db\u8ca8\u9700\u8aaa\u660e\u7455\u75b5\u539f\u56e0\uff0c\u5f85\u539f\u5b50\u91cf\u5b5024\u78ba\u8a8d\u70ba\u7455\u75b5\u54c1\u5f8c\uff0c\u59cb\u53ef\u63db\u8ca8\uff0c\u4e0d\u7136\u50c5\u80fd\u505a\u9000\u8ca8<\/p>\n<h3>Return &amp; Exchange Timeline<\/h3>\n<p>All return or exchange requests must be submitted within seven (7) days in accordance with regulations. Once our customer service team confirms your request, please ship the item back within two (2) days following the provided instructions. Requests or returns submitted past the deadline will not be accepted.<\/p>\n<h3>Return\/Exchange Request Limit<\/h3>\n<p>Each order is eligible for only one return\/exchange request and one free return shipping service. (Whether for a return or a defective item exchange, only one free return\/exchange is provided per order. Please consolidate your request into a single submission, as additional requests will not be accepted.)<\/p>\n<h4>Returns &amp; Exchanges \u2013 Non-Crystal Items<\/h4>\n<p><a href=\"#return-policy\"><\/p>\n<h2>Returns Policy<\/h2>\n<p><\/a><br \/>\n<a href=\"#return-process\"><\/p>\n<h2>Process<\/h2>\n<p><\/a><br \/>\n<a href=\"#refund\"><\/p>\n<h2>Refunds<\/h2>\n<p><\/a><br \/>\n<a href=\"#defective\"><\/p>\n<h2>Defects<\/h2>\n<p><\/a><\/p>\n<h2>Returns Policy<\/h2>\n<h3>Return Policy<\/h3>\n<h5>Scope: Non-Defective &amp; Defective Returns<\/h5>\n<p>You may return your order within 7 days of receipt (cooling-off period). Please note this is not a trial period, and returns must follow the guidelines below.<\/p>\n<h3>Brand-New Condition<\/h3>\n<p>Under the Consumer Protection Act, the cooling-off period is not a trial period. Products must be returned in brand-new condition with complete packaging (including the product itself, all accessories, zip bags, pouches, boxes, etc.). Items that have been unsealed or used are not eligible for return under this policy.<\/p>\n<h3>Original Product Packaging<\/h3>\n<p>The original product packaging (not the shipping carton) is considered part of the product. Loss or damage to the packaging will affect your return eligibility, and a partial fee may be deducted based on the extent of the damage.<\/p>\n<h3>Return of Promotional Gifts or Discounts<\/h3>\n<p>\u82e5\u56e0\u9000\u8ca8\u81f4\u4f7f\u8a72\u7b46\u8a02\u55ae\u4e0d\u7b26\u5408\u6eff\u984d\u8d08\u54c1\u6216\u6eff\u984d\u514d\u904b\u6216\u6298\u6263\u7b49\u6d3b\u52d5\uff0c\u8acb\u5c07\u8d08\u54c1\u4e00\u4f75\u9000\u56de\uff0c\u53e6\u539f\u5b50\u91cf\u5b5024\u5c07\u6703\u91cd\u65b0\u8a08\u7b97\u6263\u9664\u9000\u8ca8\u5546\u54c1\u5f8c\u539f\u8a02\u55ae\u4e4b\u5be6\u969b\u552e\u50f9\uff0c\u4f5c\u70ba\u8fd4\u9084\u6b3e\u9805\u4e4b\u8a08\u7b97\u57fa\u790e\uff1b\u82e5\u8d08\u54c1\u907a\u5931\u6216\u6bc0\u640d\u7686\u6703\u5f71\u97ff\u9000\u8ca8\u6b0a\u76ca\uff0c\u5c07\u4f9d\u6bc0\u640d\u7a0b\u5ea6\u6263\u9664\u90e8\u5206\u8cbb\u7528<\/p>\n<h3>Return Packaging<\/h3>\n<p>Please use a mailing bag or carton to pack the returned product. Do not attach any shipping labels or information directly onto the product itself or its original packaging box. Any damage to the product or its original packaging caused by improper packing may affect your return eligibility, and a partial fee may be deducted based on the extent of the damage.<\/p>\n<h3>Exceptions<\/h3>\n<p>In accordance with Article 19, Paragraph 1, products that are perishable, have a short shelf life or are close to expiry upon cancellation, customized items, or personal hygiene products are not covered by the seven (7)-day cooling-off period. Unless the item is defective, returns will not be accepted for these products.<\/p>\n<h3>Exchange Policy<\/h3>\n<h5>Scope: Defective Exchanges<\/h5>\n<p>\u7455\u75b5\u54c1\u4e4b\u8a8d\u5b9a\u8acb\u8a73\u898b\u4e0b\u65b9 [ <a href=\"#defective\">Defects<\/a> ]\uff0c\u78ba\u8a8d\u70ba\u7455\u75b5\u54c1\u5f8c\uff0c\u8ca8\u54c1\u5bc4\u56de\u4e4b\u6d41\u7a0b\u540c\u9000\u8ca8\u6d41\u7a0b\uff0c\u8ca8\u54c1\u9000\u56de\u8207\u91cd\u65b0\u5bc4\u51fa\u4e4b\u904b\u8cbb\u7531\u539f\u5b50\u91cf\u5b5024\u652f\u4ed8\uff0c\u8acb\u6ce8\u610f\u63db\u8ca8\u4ecd\u9808\u9075\u5b88\u4e0b\u5217\u91cd\u9ede\uff1a<\/p>\n<ul>\n<li>\nExchanges are not available for non-defective items. Only returns are accepted in accordance with the seven (7)-day cooling-off period described above.\n<\/li>\n<\/ul>\n<h3>Brand-New Condition<\/h3>\n<p>Even for defective items, products must remain in brand-new condition with complete packaging (including the product itself, all accessories, zip bags, pouches, boxes, etc.). Any loss or damage to the product or its packaging may affect your eligibility for an exchange, and a partial fee may be deducted based on the extent of the damage.<\/p>\n<h3>Original Product Packaging<\/h3>\n<p>The original product packaging (not the shipping carton) is considered part of the product. Loss or damage to the packaging may affect your eligibility for an exchange, and a partial fee may be deducted based on the extent of the damage.<\/p>\n<h3>Return Packaging<\/h3>\n<p>Please use a mailing bag or carton to pack the returned product. Do not attach any shipping labels or information directly onto the product itself or its original packaging box. Any damage to the product or its original packaging caused by improper packing may affect your eligibility for an exchange, and a partial fee may be deducted based on the extent of the damage.<\/p>\n<h3>Replacement Delivery Time<\/h3>\n<p>\u8acb\u77e5\u6089\uff0c\u82e5\u6240\u9700\u63db\u8ca8\u7269\u54c1\u5df2\u7121\u73fe\u8ca8\uff0c\u7b49\u540c\u65bc\u7531\u539f\u5b50\u91cf\u5b5024\u91cd\u65b0\u5411\u570b\u5916\u8a02\u8ca8\uff0c\u56e0\u6b64\u9700\u7b49\u5f857~14\u500b\u5de5\u4f5c\u65e5\uff0c\u76f8\u95dc\u7d30\u7bc0\u53ef\u53c3\u8003<br \/>\n<a href=\"\/en\/purchase-notes\/\" target=\"_blank\" rel=\"noopener\">[ \u8cfc\u8cb7\u9808\u77e5 ]<\/a><\/p>\n<h2>Process<\/h2>\n<h3>Return &amp; Exchange Request<\/h3>\n<h5>Scope: Returns (Non-Defective &amp; Defective) \/ Defective Exchanges<\/h5>\n<p class=\"translation-block\">For the definition of defective products, please refer to [<a href=\"#defective\" target=\"_self\">Defective Product Policy<\/a>]. Once the item is confirmed as defective, the return process will follow the same procedure as standard returns.<\/p>\n<ul>\n<li>\nExchanges are not available for non-defective items. Only returns are accepted in accordance with the seven (7)-day cooling-off period described above.\n<\/li>\n<\/ul>\n<h3>How to Apply<\/h3>\n<p>\u8acb\u4e00\u5f8b\u900f\u904e\u7db2\u7ad9\u63d0\u4ea4\u9000\u63db\u8ca8\u7533\u8acb\uff1a\u767b\u5165\u5e33\u865f\u5f8c\uff0c\u8acb\u65bc\u8a02\u55ae\u7ba1\u7406\u4e2d\u9ede\u9078\u4f60\u8981\u9000\u63db\u8ca8\u7684\u8a02\u55ae\uff0c\u5728\u8a72\u9801\u4e4b\u7559\u8a00\u5099\u8a3b\u6b04\u63d0\u51fa\u7533\u8acb\uff0c\u8aaa\u660e\u60a8\u8981\u9000\u8ca8\u7684\u7269\u54c1\uff0c\u82e5\u662f\u8981\u63db\u8ca8\u9700\u8aaa\u660e\u7455\u75b5\u539f\u56e0\uff0c\u5f85\u539f\u5b50\u91cf\u5b5024\u78ba\u8a8d\u70ba\u7455\u75b5\u54c1\u5f8c\uff0c\u59cb\u53ef\u63db\u8ca8\uff0c\u4e0d\u7136\u50c5\u80fd\u505a\u9000\u8ca8<\/p>\n<h3>Return &amp; Exchange Timeline<\/h3>\n<p>All return or exchange requests must be submitted within seven (7) days in accordance with regulations. Once our customer service team confirms your request, please ship the item back within two (2) days following the provided instructions. Requests or returns submitted past the deadline will not be accepted.<\/p>\n<h3>Return\/Exchange Request Limit<\/h3>\n<p>Each order is eligible for only one return\/exchange request and one free return shipping service. Additional requests will not be accepted.<\/p>\n<h3>Return Process<\/h3>\n<h5>Scope: Returns (Non-Defective &amp; Defective) \/ Defective Exchanges<\/h5>\n<p class=\"translation-block\">Once customer service has confirmed your request, you will receive a convenience store return code. Please ship the item back within two (2) days of receiving the code, following the specified process. Requests or returns submitted after this period will not be accepted.<\/p>\n<ul>\n<li>\n\u5bc4\u56de\u903e\u671f\u8655\u7406\uff1a\u539f\u5b50\u91cf\u5b5024\u5df2\u652f\u4ed8\u8a72\u4ea4\u8ca8\u4ee3\u78bc\u904b\u8cbb\uff0c\u903e\u671f\u5f8c\u4ee3\u78bc\u6703\u81ea\u52d5\u88ab\u8d85\u5546\u522a\u9664\uff0c\u7121\u6cd5\u8ffd\u56de\u6211\u53f8\u5df2\u652f\u4ed8\u7684\u8cbb\u7528\uff0c\u56e0\u6b64\u82e5\u60a8\u903e\u671f\u672a\u5bc4\u56de\u5546\u54c1\uff0c\u8acb\u806f\u7e6b\u5ba2\u670d\uff0c\u5ba2\u670d\u6703\u63d0\u4f9b\u60a8\u5bc4\u56de\u7684\u5730\u5740\u6216\u53d6\u8ca8\u8d85\u5546\uff0c\u4f46\u60a8\u9700\u81ea\u884c\u652f\u4ed8\u904b\u8cbb\n<\/li>\n<\/ul>\n<h2>Refunds<\/h2>\n<h3>Refund Timeline<\/h3>\n<p>\u539f\u5b50\u91cf\u5b5024\u6536\u5230\u60a8\u7684\u9000\u8ca8\u5305\u88f9\uff0c\u5c07\u7acb\u523b\u9032\u884c\u6aa2\u67e5\uff0c\u78ba\u8a8d\u7121\u8aa4\u5f8c\uff0c\u7d04\u65bc\u5341\u500b\u5de5\u4f5c\u5929\u5b8c\u6210\u9000\u6b3e\u4f5c\u696d<\/p>\n<h3>Defective Item Refunds<\/h3>\n<p>\u7455\u75b5\u54c1\u4e4b\u8a8d\u5b9a\u8acb\u8a73\u898b\u4e0b\u65b9 [ <a href=\"#defective\">Defects<\/a> ]\uff0c\u78ba\u8a8d\u70ba\u7455\u75b5\u54c1\u5f8c\uff0c\u82e5\u60a8\u4e0d\u60f3\u9032\u884c\u63db\u8ca8\uff0c\u5e0c\u671b\u76f4\u63a5\u9000\u8ca8\uff0c\u8acb\u53c3\u7167\u9000\u8ca8\u898f\u5b9a\u8207\u9000\u8ca8\u6d41\u7a0b\uff0c\u539f\u5b50\u91cf\u5b5024\u5c07\u4ee5\u8a72\u5546\u54c1\u4e4b\u539f\u8a02\u55ae\u552e\u50f9\u5b8c\u6574\u9000\u9084\u7d66\u60a8\uff0c\u4e0d\u6263\u9664\u4efb\u4f55\u904b\u8cbb\u6216\u8f49\u5e33\u624b\u7e8c\u8cbb\uff0c\u4ee5\u793a\u8ca0\u8cac\u8207\u6b49\u610f<\/p>\n<h3>Non-Defective Item Refunds<\/h3>\n<h3>During Non-Promotion Periods<\/h3>\n<p>During non-promotion periods, the only benefit offered on this site is free shipping for orders over the specified amount. Refunds will be calculated as follows:<\/p>\n<p>\t\tOriginal order total after deducting the returned item(s):<\/p>\n<p>1. \u672a\u9054\u6eff\u984d\u514d\u904b\u9580\u6abb\uff1a\u4ee3\u8868\u8a72\u8a02\u55ae\u61c9\u81ea\u4ed8\u904b\u8cbb\uff0c\u539f\u5b50\u91cf\u5b5024\u6703\u5c07<strong>\u9000\u8ca8\u5546\u54c1\u4e4b\u552e\u50f9\u6263\u9664\u904b\u8cbb<\/strong>\u5f8c\u4e4b\u91d1\u984d\uff0c\u9000\u9084\u7d66\u60a8<\/p>\n<p>2. \u4ecd\u9054\u6eff\u984d\u514d\u904b\u9580\u6abb\uff1a\u4ee3\u8868\u8a72\u7b46\u4ecd\u70ba\u514d\u904b\u8a02\u55ae\uff0c\u539f\u5b50\u91cf\u5b5024\u6703\u5c07<strong>\u9000\u8ca8\u5546\u54c1\u4e4b\u552e\u50f9\u91d1\u984d<\/strong>\uff0c\u5b8c\u6574\u9000\u9084\u7d66\u60a8<\/p>\n<ul>\n<li>\nThe refund will be transferred to your designated account, with NT$15 deducted as a transaction handling fee.\n<\/li>\n<\/ul>\n<h3>Promotion Periods<\/h3>\n<p>For promotions such as order-based discounts or other marketing offers, the eligibility is determined by the total order amount at checkout. Therefore, when processing a return, the refund will be calculated based on the difference between the final checkout amounts before and after the return. The detailed explanation is as follows:<\/p>\n<p>\u539f\u5b50\u91cf\u5b5024\u6703\u8fd4\u9084\u5169\u500b\u91d1\u984d\u4e4b\u5dee\u984d\u7d66\u60a8\uff1aNT$ ( X &#8211; Y )<\/p>\n<p>\u539f\u5b50\u91cf\u5b5024\u6703\u8fd4\u9084\u5169\u500b\u91d1\u984d\u4e4b\u5dee\u984d\u7d66\u60a8\uff1a<br \/>NT$ ( X &#8211; Y )<\/p>\n<ul>\n<li>\nOriginal Order Final Checkout Amount: X\n<\/li>\n<li>\nRecalculated Final Checkout Amount after Deducting Returned Item(s): Y\n<\/li>\n<\/ul>\n<ul>\n<li>\n[Note] Y refers to the recalculated final checkout amount after deducting the returned item(s) and reapplying the applicable promotions at the time of purchase (e.g., free shipping threshold, order-based discounts, sitewide discounts, coupons).\n<\/li>\n<\/ul>\n<ul>\n<li>\nThe refund will be transferred to your designated account, with NT$15 deducted as a transaction handling fee.\n<\/li>\n<\/ul>\n<h2>Defects<\/h2>\n<h3>Defects<\/h3>\n<p class=\"translation-block\">Due to production mechanisms or handcrafted processes, there may still be up to 1% minor imperfections. These fall within international standards and do not affect appearance or functionality. Such cases are not considered quality issues and therefore do not qualify as defective products. The following are normal conditions commonly found in various materials and craftsmanship, and are not classified as defects.<\/p>\n<h3>Ceramic Glass<\/h3>\n<p>Most items are high-temperature fired, and minor variations such as bubbles, black spots, pinholes, indentations, raised points, or uneven glaze may occur. These are normal characteristics, fall within international standards, and are not considered defects. If you cannot accept these natural variations, please do not place an order.<\/p>\n<h3>Glaze and Decoration<\/h3>\n<p>For ceramic cups and plates with hand-painted designs, slight variations in color or line thickness are unavoidable. For glazed finishes, minor imperfections such as slight glaze skips or uneven coloring may occur. These do not affect functionality or overall appearance.<\/p>\n<h3>Wrought Iron<\/h3>\n<p>For handcrafted welded iron products, slight unevenness at the joints or minor paint inconsistencies may occur. During production or shipping, light scratches, paint loss, or small black spots may also appear. These do not affect functionality or overall appearance. If you are unable to accept these natural variations, please do not place an order.<\/p>\n<h3>Fabric and Dyeing<\/h3>\n<p>Most products are made using full-width fabric printing before being cut to size. Due to the cutting process, the print placement may differ slightly from the product photos. In addition, minor details such as loose threads, small knots, slight fraying, or tiny spots may occur. These are normal conditions and not considered defects.<\/p>\n<h3>Resin Plastic<\/h3>\n<p>Most resin products are machine-molded, and may have mold lines, small spots, or tiny air holes. These are normal results of the production process and are not quality issues. They do not affect functionality. If you are unable to accept these natural variations, please do not place an order.<\/p>\n<p>If an item presents functional issues affecting normal use, or has obvious large stains or major defects beyond the general conditions described above, it will be classified as a defective product. In such cases, you may request a return or exchange in accordance with the policies and procedures stated above.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u6b61\u8fce\u60a8\u4f86\u5230\u539f\u5b50\u91cf\u5b5024\uff0c\u8cfc\u7269\u524d\u8acb\u52d9\u5fc5\u8a73\u8b80\u4e0b\u5217\u8aaa\u660e\uff0c\u4ee5\u4f5c\u70ba\u96d9\u65b9\u8cb7\u8ce3\u4e4b\u7d04\u5b9a\u689d\u6b3e\uff0c\u4e00\u65e6\u4e0b\u55ae\u4e26\u52fe\u9078\u540c\u610f\uff0c\u5373\u4ee3\u8868\u60a8\u540c\u610f\u4e0b [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4115","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/quantumatom24.com\/en\/wp-json\/wp\/v2\/pages\/4115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quantumatom24.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quantumatom24.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quantumatom24.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quantumatom24.com\/en\/wp-json\/wp\/v2\/comments?post=4115"}],"version-history":[{"count":0,"href":"https:\/\/quantumatom24.com\/en\/wp-json\/wp\/v2\/pages\/4115\/revisions"}],"wp:attachment":[{"href":"https:\/\/quantumatom24.com\/en\/wp-json\/wp\/v2\/media?parent=4115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}